Privacy Policy and Data Practices
Your information’s security is important to us
Protecting your privacy online
This Privacy Policy explains how Pulsarivon collects, stores, and uses your information when you interact with our Malaysia-focused travel guides and website.
We respect your privacy and comply with Malaysia’s data protection laws to ensure that your data remains safe, confidential, and processed fairly.
What we collect and why
We collect only the information needed to personalize routes, process questions, or improve our guides, always with your consent.
Information you provide to us
- • Contact details, such as your name and email address, when you submit forms.
- • Travel interests and preferences when seeking custom routes or guides.
- • Feedback, questions, or messages you share with our team via the website.
- • Participation in contests, surveys, or promotions as available.
- • Other personal data provided in connection with a specific service.
Automatically collected information
- • Cookies and device info when visiting our site, such as browser type and IP address.
- • Log data about how you interact with our site pages and route features.
- • Estimated location data necessary to provide regionally relevant content.
- • Analytics such as page visits and time spent, for website improvement.
- • Technical errors or site usage patterns to enhance your browsing experience.
How we use your information
Your data allows us to deliver personalized guides and respond quickly to your requests while improving our route content.
- • Personalizing routes and city guide recommendations according to your interests.
- • Responding to questions or support requests in a timely manner.
- • Sending you updates on Malaysian routes and travel resources if you opt-in.
- • Conducting analytics and research to refine our guides.
- • Detecting and addressing technical or security issues on our site.
- • Managing account preferences where applicable.
- • Fulfilling legal obligations if required.
Our promise: We do not sell your personal data and only share it with trusted partners who help run our service, always with respect for your rights.
Sharing your information
Information may be shared with Malaysian partners such as local guide networks or service providers, solely for improving your experience.
Trusted service partners
Third-party providers may help with technical support, analytics, or communications, and we require them to keep your information secure.
Legal and regulatory purposes
We may disclose data to comply with Malaysian law or government requests as required.
Anonymous activity data
Aggregated data is used for research without identifying individuals.
Your privacy rights
You may access, amend, or delete your data, or request restriction of use, as permitted by Malaysian law.
- • You have the right to request a copy of your stored personal data.
- • You may ask us to correct or update incorrect data.
- • You may request deletion of your information when not legally required.
- • You can request to move your data elsewhere if needed.
- • You may object to certain uses of your personal information.
- • You can restrict processing of your data in specific cases.
Contact our team with any privacy concerns or to exercise your data rights at any time.
How we keep your data safe
Security measures are in place to prevent unauthorized access, loss, or alteration of your information.
Technical safeguards
- • Encryption of sensitive data.
- • Secure network access controls and firewalls.
- • Regular software updates and monitoring.
- • Data backups stored securely.
Organizational practices
- • Employee privacy training and policy compliance.
- • Restricted access to data only where needed.
- • Auditing and review of technical safeguards.
- • Clear internal reporting procedures for issues.
How long we keep your data
Personal data is retained no longer than necessary for the original purpose or any legal requirement.
- • Account data is kept for the lifespan of your relationship.
- • Travel preferences retained for tailored guide suggestions.
- • Messages stored as needed for support or ongoing requests.
- • Payment-related info managed via secure, regulated third parties.
- • Data for marketing (if you consented) held until request for removal.
You can contact us any time to request data removal or to learn about retention periods.
International data transfers
Transfers of data across borders are limited and always protected under applicable Malaysian regulations.
- • Data is only transferred to trusted service partners.
- • We ensure suitable safeguards and agreements are in place.
- • Transfers occur only as needed to provide your requested services.
- • You can request further details about transfers.
Cookies and other tracking
Cookies are used to enhance site operation, analytics, and your experience. You can manage cookie preferences at any time.
Types of cookies
- • Required for site security and core functions.
- • Used for analytics to improve user experience.
- • Enable tailored guide suggestions.
- • Support interactive site features.
Adjust your settings or use browser tools to control cookies.
How we update this policy
We revisit this Privacy Policy regularly and will inform users about significant changes or updates.
- • Website banners will highlight policy changes.
- • You may receive an email update if opted-in.
- • Historic archives of policies will be available.
- • Major revisions are published on our site’s main page.
Check this page for the effective date of any update.
Reach our privacy team
Send privacy inquiries or requests through our website contact page or email.
Pulsarivon
Infinity8 MyTOWN, L3-023, Level 3, MyTOWN Shopping Centre, Jalan Cochrane, Kuala Lumpur 55100 Malaysia
Phone: +60 187-730 6487
Email: content@pulsarivon.sbs
Policy last reviewed January 31, 2026
Effective as of January 31, 2026